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Telemarketing – Turning it Around
As I said yesterday a good telemarketer knows when he needs coaching which I did after having a bad day.
Today after I arrived at work I started calling with a whole lot of new energy and made my best, guess what my coach came and said to me that there was no need for coaching because I managed to turn it myself and I ended up with 11 orders today.
So what did I do then?
Yesterday I had four orders when the day was finished but there is one thing I did, by the middle of yesterday I went to listen to my own calls and found some small small things that I could change, today when I came back to work with new energy and a good night sleep I managed to apply what I found wrong yesterday and there it was.
Once again if there is a need you should always ask for coaching even if you end up turning it around yourself. Telemarketing is about searching for orders all the time and to be successful at telemarketing is about doing what you know works. I said it many times and I say it again, telemarketing is not about being the top seller every day, telemarketing is about being the top seller every month. If your telemarketing orders is many in total by the end of each month then you have top telemarketing skills.
So what was different today from other days?
Easy today I was very tired, I said the exact same thing but it sounded a little bit confusing and not so convincing. Today when I had more energy I manage to get more flow and sound more convincing, the top trick to telemarketing success is to have energy, get good sleep, eat enough, exercise and to do what you can to be alert, awake and focused. Focus is very very important, if you fail that you may be failing at telemarketing. Many telemarketers do a lot of other things while they work, I see it at the office all the time, sending SMS, Facebook, Blogging or other not work related stuff. I always only have the programs I need for working open in my computer, I turn off sound and vibration on my cell phone and do what I can to keep distracting things as far away from me as possible, I even stand up and talk if I feel tired, telemarketing is all about focus.
I will give you a tip for focusing that actually really works. If you feel it is hard to focus take a walk, get some fresh air and drink a coffee then go back and make your calls, either standing or sitting down whatever works best for you and remove all distracting objects like facebook or other web pages, then focus your sight at one point when talking to a customer and talk with gestures and speak up LOUD with energy, this is a great telemarketing success winning formula!
Telemarketing, The Importance of Not Giving Up and to Get Coaching in Time.
Today I had one of my worst days in a very long time, I got only four orders but it could have been less. When working with telemarketing and trying to achieve telemarketing success it is crucial to understand that even when you have a tough day you can make something good of it. telemarketing Success is about getting as much commission as possible which means a lot of orders, I usually sell 10 to 12 orders a day so four is not really what I want.
Lets put it like this, last week I was home sick and I am still not totally well and the week before that I was the number one seller at the office. What is important to always remember is that telemarketing is always ups and downs and when there is a bad day there is always a way to turn it around, not always you can make it a good day but if you can get every bad day turned to an okay day, then the total numbers in one month will rise.
It is always easy to come up with excuses when you deal with telemarketing, like today for example I had a million voice mails, the right person not home and when someone at least answered they where very angry and not interested, then hang up the phone. When I had a check on my total contacts today it was a disaster, 30 contacts only and four orders. The numbers speaks I normally have 60 to 70 contacts a day and no I did not slack I have about the same idle time as always. So part of it was simply that I did not reach any customers and part of it I admit I lost focus for a while and even got frustrated when I at least got to talk to someone they where complete idiots.
Enough about this, how do we turn it around?
Well if I had given up early I would have ended with only one order or maybe two. What I did after half day has passed and I had only one order I went to listen to my own calls, one no thanks from today and one order call from a day when I had 14 orders and the difference was clear to me, I sounded almost the same but I found a lot of very small faults from my call today. Telemarketing is about how you say something and not what you say, my calls where identical in the words but the sound of my voice, argumentation and focus sounded very different, so I went back and changed this and I got three more orders. That is what Telemarketing is about if you can turn around a really bad day to something okay or at least only bad instead of really bad then you can rise your total numbers.
Then I went to my sales coach and asked him to give me coaching tomorrow is I do not turn it around myself by the start of the day. It is very important to get coaching early when you work with telemarketing, I usually am by the top sellers at the office but when I have a one or two days down I go directly to get coaching, most telemarketers do not do that instead they sit and try and try until they get stuck. In telemarketing it is always important to ask for help and to get yourself up from that down early and don’t get stuck. The problem is that the ones needed coaching the most don’t ask for it and the ones who have high numbers many times ask for help, for one reason they want high numbers always.
Being good at telemarketing is not to never ask for help but it is about asking for help when you know that you need it so you can keep your great numbers, that is successful telemarketing.
